Shop Policies & Jewelry Information

SHIPPING

Jewelry is shipped ready to gift! Jewelry is packaged in All jewelry comes beautiful packaged in a signature hot stamped black boxes made from recycled materials. I can add personalized notes, just let me know. Processing times range from 1 business day up to 2 weeks.

Domestic:  All jewelry is shipped via USPS Priority Mail, fully insured, tracked, with delivery confirmation. Domestic shipments generally deliver in 2-3 business days.

International: All jewelry is shipped via USPS Priority International Mail and delivery time is approximately 6-10 business days. Insurance is not available for International shipments. Any customs fees, duties, or taxes are the buyer’s responsibility upon receipt. Not all countries allow the import of jewelry from overseas. Please check your country’s prohibited or restricted items before purchasing, here. If a purchase is made and addressed to a country where jewelry is a prohibited item, the order will be canceled, and payment refunded.

Once shipped, Dianna B Designs is not responsible for shipping issues once the jewelry has left the business’ control. Domestic shipments are fully insured and in the case of a lost, stolen, or damaged package, a claim can be filed. Shipping costs are non-refundable.

I will always try to assist clients in all capacities; please feel free to contact me with any questions.

RETURN POLICY

If, for any reason, you are unsatisfied with your item and would like a refund or exchange, please contact me within 7 days of receipt, and we will sort it out. Please return the package carefully with tracking. Jewelry must be in brand new, unworn condition for me to honor returns and exchanges. Thank you for your consideration!

Shipping costs are non-refundable.

CUSTOM WORK POLICIES

All custom jewelry is non-returnable and non-refundable and work is generally completed within 4-8 weeks depending on the design. Custom projects require fifty percent of the total balance to start fabrication and the balance to be remitted prior to shipping or upon delivery for local pick-up. Sourcing gemstones requires a non-refundable fee of $150 which can be applied toward the final cost of your jewelry. Custom jewelry is guaranteed for six months after the final date of completion. I am are not responsible for accidental damage or negligence by the wearer.  If we are working with your heirloom stones, you’ll be asked to sign a waiver releasing us of any liability to your property. Rush deliveries are available for a $300 fee.

JEWELRY CARE:

Jewelry is meant for daily wear and most of jewelry I create requires very little care — just wear and enjoy.  A really good rule of thumb is to remove jewelry before swimming, hot tubing, bathing, gardening, athletics, moisturizing or making meatballs. Chlorine is very harsh on all jewelry and should be avoided; it can ruin soft stones and tarnishes silver. Keeping jewelry clean and dry is important so if any of the previous list occurs, rinse jewelry in tepid water with mild soap and pat dry.

Proper jewelry storage is very important.  Metal and moisture (including humidity and sweat) don’t mix, therefore using plastic baggies or anti-tarnish bags (or tabs) are the best methods. Take extra care with pearls as the nacre is fragile and exposing to chemicals and friction can cause damage. Pearls should ONLY be cleaned with a soft cloth moistened with water.

PEARLS:

Despite being rather sensitive beauties, pearls love being worn! They don’t like being stored away and their intrinsic luster and glow will only improve when worn regularly.  However, they do need proper care and an excellent rule of thumb is: put them on last and take them off first. Pearls are more vulnerable to the chemicals found in cosmetics, hair spray, hair dye, and perfume as they are porous unlike most gemstones. And pearls do NOT like chlorine – neither in swimming pools or even regular showers. Do all your primping before you put your pearls on. 

Pearls should ONLY be cleaned with a soft cloth moistened with water.

PALLADIUM:

Palladium is a precious metal from the platinum family; it is rare, radiant, and naturally white. Palladium has the purity and white tone of platinum but is less dense, making it more affordable. Palladium wedding bands are becoming an increasingly popular since it is difficult to tell the difference between palladium and platinum jewelry compounded with palladium’s affordability.

Like platinum, palladium jewelry is 95% pure, which means you get more precious metal in your jewelry. Palladium jewelry won’t tarnish like sterling silver, and, is hypoallergenic and highly unlikely to affect you.

Contact

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Phone

530-559-2883